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TelePacific

 

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TelePacific Communications

515 S. Flower St., 47th Floor

Los Angeles, CA 90071

Customer Service: 1-877-487-TPAC (8722)


 

TelePacific is a facility based Competitive Local Exchange Carrier headquartered in Los Angeles. In business since 1998, the Company provides services on TelePacific owned switches and network infrastructure, including local and long distance voice, dedicated Internet access, private networking, and data transport services as well as bundled voice and Internet solutions.

 

Through ongoing support and feedback TelePacific continually works hard for its customers. As part of its commitment to quality of service, the Company has put metrics in place that create visibility and accountability throughout the organization—metrics TelePacific reviews on an organizational level each week; discussing and working every issue, every account, and every customer experience. With this attention to detail, TelePacific can continuously focus on opportunities for improvement.  

 

Real Results

95%

95% of all calls into customer care are answered in 30 seconds or less by a person that can answer and respond to your questions.

93%

93% of all calls into customer care are resolved on the first call.

99%

With a team dedicated to accurate invoicing, we boast a 99% invoice accuracy.

< 1%

TelePacific’s customers choose to stay, averaging less than 1% voluntary churn or service cancellations…an industry best.

 

TelePacific's commitment is to provide the communications services your company needs for success, and to offer the best service in the telecommunications industry with simplified, timely and accurate billing. TelePacific's employees strive to live up to that commitment every day. They are experienced, well trained and customer-focused.  At TelePacific, we take care of our customers, and we hope to take care of your telecommunications needs now and in the future. You can count on us to be here for you.